Avaya telephone system maintenance and Avaya support packages for your business.
We are not just Avaya telephone systems installation specialists, we offer full Avaya Support Newcastle and maintenance once your system is in place.
Your communications are business critical and relying on a service provider to simply pick up the pieces following a major fault incident can prove very costly.
NGC's support team provide a proactive, preventative support package ranging from standard Help Desk Support to a 24x7x365 solution.
All of our network support staff regularly receive product training from our partners and any number of these staff may be involved in providing support services.
NGC provide comprehensive maintenance agreements which include:-
Under an NGC contract, you have full access to our Helpdesk staff. Each member of the support team is a fully qualified and trained engineer who will take full ownership of any issues.
Avaya the global leader in enterprise communications systems, delivering Unified Communications (UC), Contact Centres (CC), and associated services to businesses and organisations around the globe. Enterprises of all sizes depend on Avaya for state-of-the-art solutions that improve efficiency, collaboration, customer service and competitiveness. Avaya has a rich heritage of research and development of market-leading software applications, enterprise telephony and IP technologies, establishing best practices to allow companies to provide improved service to their customers, deliver significant cost savings and greater business agility.