NGC Networks flagship product the Avaya IP Office 500 is a complete solution for telephony, messaging, networking, conferencing and customer management, designed for the requirements of any business. NGC Networks is a fully accredited Avaya Partner who has a plethora of experience in the design, implementation and support of the entire Avaya suite of solutions. As an Avaya UK Top 10 Partner, you can be assured that your Avaya solution is in 'safe hands' with NGC Networks.
Avaya the global leader in enterprise communications systems, delivering Unified Communications (UC), Contact Centres (CC), and associated services to businesses and organisations around the globe. Enterprises of all sizes depend on Avaya for state-of-the-art solutions that improve efficiency, collaboration, customer service and competitiveness. Avaya has a rich heritage of research and development of market-leading software applications, enterprise telephony and IP technologies, establishing best practices to allow companies to provide improved service to their customers, deliver significant cost savings and greater business agility.
Avaya has a profound focus on communication systems and operates in three major areas:
IP telephony allows a business to communicate and operate as one highly-effective, integrated entity. Avaya IP500 is the foundation of a scalable, secure and reliable communication platform that serves as the basic building block that ties communications and business software together and on which Unified Communications and Contact Centre capabilities are built.
Unified Communications helps businesses focus on content rather than management of communication channels by bringing together every type of device and medium to allow users to truly connect. Unified Communications makes employees more efficient and effective, regardless of location, by providing them with transparency and universal access.
Avaya IP Office Multichannel Contact Center
Avaya Contact Centre solutions enhance interactions with customers, partners, suppliers and employees, returning the Contact Centre to its rightful position as a critical component of customer service strategy, and a key driver of satisfaction and loyalty. They offer a suite of intelligent call routing alternatives to accommodate single or multiple Contact Centres through "virtual”" routing over a distributed IP network, pushing the boundaries of the traditional Contact Centre to branch offices, homes and departments.
The Evolution of Avaya IP500
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