Your communications are business critical and relying on a service provider to simply pick up the pieces following a major fault incident can prove very costly.
NGC's support team provide a proactive, preventative support package ranging from standard Help Desk Support to a 24x7x365 solution.
All of our network support staff regularly receive product training from our partners and any number of these staff may be involved in providing support services.
NGC provide comprehensive maintenance agreements which include:-
Under an NGC contract, you have full access to our Helpdesk staff. Each member of the support team is a fully qualified and trained engineer who will take full ownership of any issues.